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Effective Date: 28 July 2026
Last Updated: 28 July 2026
Publication note: Replace all bracketed legal details before publishing. These Terms should receive final review from a qualified Bangladesh lawyer, particularly the refund, liability, dispute-resolution, B2B credit, payment, and data-processing provisions. FastGo Travel’s consumer transactions remain subject to applicable Bangladesh law, including the Consumers’ Right Protection Act, 2009.
Welcome to FastGo Travel.
These Terms and Conditions govern your access to and use of:
https://fastgo.com.bd;By accessing the website, creating an account, making a booking, submitting documents, requesting a service, or making a payment, you confirm that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with these Terms, you must not use our services.
For these Terms, “FastGo Travel,” “FastGo,” “we,” “us,” or “our” refers to:
Legal company name: FastGo Travel
Trade licence number: TRAD/DSCC/038429/2024
Civil Aviation licence number: 0016756
Registered address: Suite 1103, Level 11, HM Siddique Mansion, 55/A Purana Paltan, Dhaka 1000, Bangladesh
Website: https://fastgo.com.bd
Customer support: support@fastgo.com.bd
Telephone and WhatsApp: +880 1805-465050
FastGo Travel operates through a white-label travel-technology platform and may use airlines, hotels, global distribution systems, consolidators, tour operators, payment gateways, insurers, transport operators, visa-service partners, and other third-party suppliers.
For these Terms:
Customer means any person or organisation using or purchasing our services.
Traveller or Passenger means the person whose name appears in a booking, ticket, reservation, voucher, visa file, or service request.
Lead Passenger means the principal person making a booking for themselves or other travellers.
Agent means an approved B2B travel agent or business user registered on our platform.
Supplier means an airline, hotel, consolidator, global distribution system, tour operator, insurer, transport provider, visa-service provider, payment provider, or other third party supplying a service.
Booking means a request or reservation made through FastGo Travel.
Confirmed Booking means a booking for which a valid ticket number, supplier confirmation, voucher, or equivalent written confirmation has been issued.
Service Fee means any fee charged by FastGo Travel for booking, processing, support, visa assistance, refund, cancellation, reissue, consultation, or another service.
Platform means the FastGo Travel website, customer dashboard, agent dashboard, booking engine, or connected technology system.
You may use our services only if:
When making a booking for another person, you confirm that:
FastGo Travel may act as:
For many travel products, the actual service is provided by a third-party supplier.
Therefore:
The contract for a supplier-provided service may be between the customer and the relevant supplier, subject to that supplier’s terms, fare rules, policies, and limitations.
Search results displayed on the platform are based on information received from third-party systems and suppliers.
Search results may change because of:
Displaying a fare, room, route, schedule, package, or service does not guarantee availability.
A search result is not a confirmed reservation.
FastGo Travel may correct obvious pricing, inventory, currency, or system errors before confirming a booking.
Unless otherwise stated, displayed prices may include some or all of the following:
Some charges may be shown separately before payment.
The final amount payable will be displayed or communicated before confirmation, subject to supplier availability.
Prices may change before:
A quotation is valid only for the period stated in the quotation. Where no period is stated, the quotation remains subject to live availability and immediate change.
FastGo Travel is not required to honour an obvious typographical, technical, or system-generated pricing error.
Transactions may be displayed or processed in Bangladeshi taka or another applicable currency.
Where currency conversion is required:
FastGo Travel is not responsible for exchange-rate losses or bank conversion charges imposed by third parties.
Customers must provide accurate and complete information, including:
The customer must review all details before payment and ticket issuance.
Name changes may be:
FastGo Travel is not responsible for costs caused by incorrect information supplied by the customer.
A booking is confirmed only when FastGo Travel or the relevant supplier issues one or more of the following:
The following do not by themselves constitute final confirmation:
Customers must check their ticket, voucher, dates, names, route, baggage, and other details immediately after receiving confirmation.
Any error must be reported without delay.
Payment may be accepted through approved methods, including:
A payment is considered received only when:
FastGo Travel may request:
We may suspend ticketing or service delivery until payment verification is complete.
Customers must not share:
A successful payment does not always guarantee ticket issuance or supplier confirmation.
A booking may fail after payment because of:
Where payment is received but the booking cannot be confirmed, FastGo Travel may:
Refund processing will be subject to the applicable payment method, bank, gateway, and reconciliation timeline.
FastGo Travel may review, delay, cancel, or reject a transaction where there is reasonable concern about:
We may request identification or payment authorisation before completing a transaction.
Where fraud is suspected, we may preserve records and cooperate with banks, payment providers, law-enforcement agencies, or competent authorities.
Airline bookings are subject to the relevant airline’s:
Customers are responsible for reviewing the applicable airline conditions.
FastGo Travel does not operate aircraft and is not responsible for airline operational decisions.
Airlines may change:
Customers must verify the latest schedule before travelling.
FastGo Travel may notify customers of changes after receiving information from the airline, but the customer remains responsible for checking the booking and airline updates.
A schedule change may not automatically create a refund right. Eligibility depends on the airline’s rules and the extent of the change.
Customers must comply with airline and airport requirements.
Recommended reporting times may vary, but travellers should generally arrive sufficiently early for:
Failure to check in or board on time may be treated as a no-show.
FastGo Travel is not responsible for missed flights caused by late arrival, traffic, security queues, immigration issues, incomplete documents, or failure to follow airline instructions.
Baggage allowance is determined by the airline, route, fare type, cabin class, and ticket conditions.
Customers must verify:
Additional baggage charges are normally payable directly to the airline or through an approved booking channel.
FastGo Travel is not responsible for baggage delay, damage, or loss. Such claims must normally be made directly to the airline before leaving the airport.
Where an itinerary contains separate tickets, separate airlines, or self-transfer arrangements:
The customer is responsible for allowing sufficient connection time and confirming all transit requirements.
FastGo Travel is not responsible for missed connections involving separate or independently booked tickets unless liability arises directly from our proven error.
Hotel bookings are subject to the hotel or supplier’s:
Hotel star ratings and descriptions may be provided by suppliers or local rating systems and may vary by country.
Special requests, including bed type, floor, view, early check-in, late check-out, or adjoining rooms, are not guaranteed unless confirmed in writing.
Customers may need to pay local charges directly to the hotel.
Holiday and tour packages may include specified combinations of:
Only items expressly listed in the package confirmation are included.
Package prices may exclude:
Itineraries may change because of operational, safety, weather, supplier, legal, or local conditions.
Umrah and religious travel services may be subject to:
Hotels, rooms, transport, meal arrangements, and distances will be provided according to the confirmed package, subject to operational changes.
FastGo Travel cannot guarantee visa approval or prevent changes imposed by authorities or suppliers.
FastGo Travel provides visa application assistance and administrative support only unless otherwise expressly agreed.
Services may include:
FastGo Travel:
Visa fees, embassy fees, service-centre fees, translation fees, courier fees, biometric fees, consultation charges, and FastGo Travel service fees may be non-refundable once the relevant work or submission has started.
Customers are responsible for providing genuine, accurate, and complete documents.
FastGo Travel will not assist with fraudulent, altered, misleading, or unlawful documents.
The traveller is solely responsible for confirming:
Entry may be refused by an airline, airport, embassy, border authority, or immigration authority even when a valid ticket or visa exists.
FastGo Travel is not responsible for denied boarding, refused entry, deportation, detention, penalties, or losses resulting from a traveller’s documents, status, or immigration circumstances.
Where FastGo Travel assists with travel insurance, the insurance contract is between the customer and the insurer.
Coverage is governed by the insurer’s:
FastGo Travel does not decide insurance claims.
Customers must review the full policy before purchase and disclose relevant information accurately.
Transfers and transport services may be supplied by third-party operators.
Customers must provide:
Waiting-time limits, cancellation terms, additional-hour charges, tolls, parking, and excess-baggage charges may apply.
FastGo Travel is not responsible for delays caused by traffic, weather, road restrictions, accidents, authority instructions, or incorrect information supplied by the customer.
Changes are subject to supplier rules and availability.
A change may involve:
A reissue is completed only after:
Prices quoted for changes may expire immediately.
Customers must submit cancellation requests through an approved support channel.
A cancellation request is not completed until confirmed by FastGo Travel or the supplier.
Cancellation charges may include:
Some services may be entirely non-refundable.
A no-show may occur where the traveller:
No-show penalties are generally higher than ordinary cancellation penalties.
A no-show may also cancel remaining or onward flight sectors.
Customers must contact FastGo Travel immediately when they believe they will miss a service.
Refund eligibility is governed by:
A refund may be reduced by:
FastGo Travel service fees may remain non-refundable where the related work has already been performed.
Refunds are normally processed only after:
The processing period varies by supplier and payment method.
FastGo Travel will use reasonable efforts to process eligible refunds, but does not guarantee a fixed completion date where the process depends on an airline, hotel, bank, gateway, insurer, embassy, or another supplier.
Refunds will normally be returned to the original payment method or verified account, unless otherwise permitted.
Where a supplier cancels or materially changes a service, the available options may include:
FastGo Travel will communicate the options provided by the supplier.
We are not responsible for additional losses, accommodation, meals, transport, missed events, or consequential expenses unless accepted in writing or required by applicable law.
FastGo Travel may charge service fees for:
Service fees will be communicated where applicable.
Once the relevant service has been performed, the service fee may be non-refundable even where the underlying supplier service is cancelled or refused.
Promotions may be subject to:
Unless stated otherwise:
FastGo Travel may cancel a promotion affected by error, fraud, abuse, or unauthorised use.
Customers are responsible for:
FastGo Travel may suspend or terminate accounts for:
Account suspension does not remove outstanding payment obligations.
Approved agents may access separate pricing, markup, deposit, and booking facilities.
Agents are responsible for:
FastGo Travel may set:
Agent deposits are intended only for approved travel transactions.
Unless expressly agreed:
FastGo Travel may freeze a balance during a fraud, dispute, reconciliation, or compliance investigation.
An agent may be permitted to add a markup.
The agent is responsible for:
FastGo Travel is not responsible for unauthorised fees charged by an independent agent.
FastGo Travel may investigate complaints and suspend an agent where necessary.
Corporate travel services may be subject to a separate agreement covering:
Where a corporate agreement conflicts with these Terms, the signed corporate agreement will apply to the extent of the conflict.
FastGo Travel may communicate through:
Customers must provide working contact details and monitor communications relating to their booking.
FastGo Travel is not responsible where a customer fails to receive or review a notice because of:
Customers may submit reviews, feedback, photographs, comments, or other content.
By submitting content, the customer confirms that:
FastGo Travel may moderate or remove content that violates these Terms or applicable law.
We will not publish a customer’s image or testimonial for marketing without appropriate permission where consent is required.
Users must not:
Violations may result in suspension, cancellation, financial recovery, reporting to authorities, or legal action.
The FastGo Travel name, logo, content, designs, text, graphics, software interfaces, and branding are owned by or licensed to FastGo Travel.
Third-party airline, hotel, supplier, and payment-provider trademarks belong to their respective owners.
Users may not:
any protected platform material without written permission.
We aim to maintain platform availability but do not guarantee uninterrupted or error-free access.
The platform may be unavailable because of:
FastGo Travel may modify, suspend, or discontinue a feature where reasonably necessary.
The website may link to third-party services.
FastGo Travel does not control independent third-party:
Customers use third-party services subject to the third party’s own terms.
FastGo Travel processes personal data according to its Privacy Policy and applicable law.
Customers must review the Privacy Policy before submitting personal or sensitive information.
Bangladesh’s current official legal framework includes the Personal Data Protection Act, 2026 and Cyber Security Act, 2026.
The Privacy Policy forms part of these Terms.
FastGo Travel will not be responsible for failure or delay caused by events beyond reasonable control, including:
Where possible, we will assist customers according to supplier rules and available options.
To the maximum extent permitted by applicable law, FastGo Travel will not be liable for losses caused by:
FastGo Travel will not be liable for indirect, incidental, special, punitive, or consequential loss, including loss of profit, opportunity, business, event attendance, or enjoyment, except where such exclusion is prohibited by law.
Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability arising from fraud, wilful misconduct, or another legally non-excludable obligation.
The customer may be responsible for losses, costs, claims, chargebacks, penalties, or expenses caused by:
FastGo Travel may recover reasonable costs incurred in responding to such conduct, subject to applicable law.
Customers should first contact:
Customer support: support@fastgo.com.bd
Telephone and WhatsApp: +880 1805-465050
The complaint should include:
FastGo Travel will review the complaint and may request additional information.
Complaints involving an airline, hotel, bank, insurer, embassy, or another supplier may require referral to that supplier.
Before initiating a chargeback, customers should contact FastGo Travel and allow a reasonable opportunity to investigate.
An unjustified or fraudulent chargeback may result in:
A chargeback does not automatically cancel a booking or remove the customer’s payment obligation.
These Terms are governed by the laws of Bangladesh, without prejudice to any mandatory consumer rights that apply.
FastGo Travel’s operations and customer relations may be subject to relevant consumer, travel, aviation, cybersecurity, data-protection, contract, tax, and commercial laws.
The Consumers’ Right Protection Act, 2009 provides Bangladesh’s statutory framework for protecting consumer rights and preventing anti-consumer practices.
The parties should first attempt to resolve any dispute through good-faith communication.
The process should normally be:
Unless mandatory law requires otherwise, disputes will be subject to the competent courts of Dhaka, Bangladesh.
This clause does not restrict any non-waivable consumer right or lawful right to approach a competent authority.
FastGo Travel may update these Terms to reflect:
The updated Terms will be published with a revised “Last Updated” date.
The version applicable to a confirmed booking will generally be the version in effect when the booking was made, together with the relevant supplier conditions.
If any provision of these Terms is found invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.
The affected provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.
Failure by FastGo Travel to enforce a provision does not waive the right to enforce that provision later.
Any waiver must be confirmed in writing by an authorised representative.
These Terms, together with the following documents, form the agreement governing the relevant service:
Where there is a conflict, the more specific written condition for the relevant booking or service will generally apply, subject to applicable law.
FastGo Travel
Operated by: [Registered Legal Company Name]
Suite 1103, Level 11
HM Siddique Mansion
55/A Purana Paltan
Dhaka 1000, Bangladesh
Website: https://fastgo.com.bd
Customer support: support@fastgo.com.bd
Legal notices: legal@fastgo.com.bd
Telephone and WhatsApp: +880 1805-465050
© 2026 FastGo Travel. All rights reserved.
Your Dream, Our Destination.